10 Reasons Why You Should Have a Remote Customer Service Strategy

10 Reasons Why You Should Have a Remote Customer Service Strategy

  • On November 16, 2022

Having the comforts of home can improve a workday in ways you didn’t know were possible. They usually communicate with tech-troubled customers over the phone, but they’ve also been known to work through virtual chats as well. Their role consists of identifying the reasons for a customer’s call and assisting them in whatever manner necessary. This could include things like placing an order for them, answering a product question, or solving a billing issue. These are the folks who help when you’re calling in to process a monthly credit card payment, ask questions about subscribing to a new phone plan, or file a complaint about a recent computer repair.

When you join Afni, we’ll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you’re like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals. A Stanford study found that remote employees work, on average, 9.5% longer than those who work in an office, and are also 13% more productive. To make good use of video, create a schedule of routine calls that allow you and your team to chat one-on-one, whether that’s working through a specific problem or discussing personal development.

Make use of video chat

As part of the corporate social responsibility program of your company, remote customer service workers can minimize their commute and maximize their positive impact on the ecosystem. Remote customer service work is not just good for you and your employees, it’s also good for the environment. Think of all the gas your team uses on their drive to work each day, all the electricity it takes to power an office building, and all the paper printed. Much of this can be reduced and even eliminated when your team works remotely.

To really get the best use from your knowledge base, encourage your staff to update it and add answers on an ongoing basis. For customer service teams in particular, remote working allows staff to get through 13% more requests each day according to a study by Quarterly Journal of Economics. For example, employees who work remotelyare more productive and have a better work-life balance compared to those who do not, according to new research by Pennsylvania State University. While56% of businesses believe that remote working improves productivity. There are many benefits to keeping a tidy workspace when your job is remote, such as being prepared for the unexpected video chat or avoiding getting overwhelmed with a mess.

Creator Support Specialist

Hiring managers are always looking for critical thinking skills, communication abilities, empathy, and a genuine interest in the customer. If not, do you know anyone who knows anyone who works in customer support? Ask your friends and family if they have a contact in the field. Overall, people who work in customer service are happy to help others get a leg up in any way they can. Reach out and introduce yourself before sending along some specific questions about getting started. The environment for a remote customer service agent is most often in a dedicated home office or workspace.

Do your what is remote customer service leads prefer to have close contact with the team? Having all the members in one physical location makes it easy to manage them. If the veterans of the service and team lead work feet away from newcomers, it’s easy to help each other out.

Customer Service Rep – Work at home – Data Entry – Fully Remote

You can work between classes or while you apply for that dream startup gig post-graduation. You can usually pick up shifts for days, nights, weekends, and holidays if you’re available. Make sure to have a work desk, ergonomic chair, and untethered access to your phone or keyboard. You may need to spend money on upgrading these items before you start working long hours.